Customer Information
Voluntary Customer Surveys
Web Site Use and Navigation Information
Cookies
Changes to PTSI's Privacy Policy
Questions, Comments or Concerns

Please read the Privacy Policy carefully. Also, please remember that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system and our servers, we cannot guarantee the security of any data on any server, including "secure servers."

Customer Information

Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. PTSI collects and stores customer information in the following ways:

As part of a customer's registration for PTSI's services, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information.

We confirm your requested e-mail address(es) or domain registration(s) or Web site(s). Depending on the PTSI service(s) you select, we will give you a PTSI user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.

If you purchase other goods or services from PTSI through our Web Site, we will also collect your billing information.

How We Use Customer Information
The customer information that we collect during the registration process is or may be used:

For identification purposes;
To gather client's requirments and other related information for quotation;
To make sure that PTSI customers will be notified of future promotions.
This information is kept on limited access computers and is only available to those employees who have a need to know.

We provide some information to companies that we use to perform certain functions for us -- for example, your name, address and other pertinent information are sent off to Prudentialife Visa (our sister company) for the purpose of issuing you a VISA card if you wish to apply for this service. These companies are authorized to use this information only for the expressed purpose of completing PTSI business and are not authorized to release this information to other third parties.

Occasionally, we use our customer database to distribute PTSI newsletters or important notices to our customers.

We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.

Except under the limited circumstances described above, we do not disclose customer information to third parties.

Voluntary Customer Surveys

If you have been with PTSI for a while, you most likely know that we periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Please remember that your participation in our customer surveys is voluntary.

How We Use Customer Survey Responses
We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other PTSI customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. The aggregated information may be shared with third parties.

Web Site Use and Navigation Information

Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tells us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.

Web Site use and navigation information that we collect may include the domain names of visitors who are not already PTSI customers (such as "www.user'sinternet-service-provider.com"), and of PTSI customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

How We Use Web Site Use and Navigation Information
Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We also may use the anonymous, aggregated information to enable PTSI Partners or advertisers to evaluate whether to post advertising banners or other material on the PTSI Web Site.

Cookies

Like most Web sites, PTSI makes use of browser "cookies". Cookies are files written to a user's hard disk and read by server programs to inform a Web site if the user has previously visited that site. We use cookies to continually enhance your PTSI experience, and may use them in the future to store customer preferences and choices.
Companies who advertise on our Web Site may also use cookie technology. We do not control the use of cookies by our advertisers.

Changes to PTSI's Privacy Policy

We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.

Questions, Comments or Concerns

If you have any questions, comments or concerns about our Privacy Policy you may contact us at ptsi@prudentialife.com